Frequently Asked Questions

Do I need to be a member to place an order?

No, you do not have to.

Do you have a membership program?

Yes, we have a membership package for trainers/coaches who would want to step up their business with us. Interested? Contact us.

How can I create a member account?

You can register for an account at the top right corner of your screen.

Do you offer dropshipping?

Yes, we do.

Am I approved to dropship or purchase in bulk?

Yes, it is possible. We are offering a distributor program. Check out our distributor page.

Do you offer any discounts when I buy in bulk?

We do. We'll gladly offer you discounts. Reach out to us.

Do you ship outside the continental USA?

Yes, as long as buyer shoulders the shipping fee.

What form of payment do you accept?

We accept payments through Credit Card (CC) and PayPal.

How can I place an order?

Add the items you wish to purchase to the shopping cart. Next, go to cart to review your orders then proceed to checkout.

How much does it cost to ship my items?

Shipping cost differs, it depends on your location.

How long before my items ship?

It would take at least 3-5 days. It depends on the courier.

What method of shipping do you use?

We use airfreight.

Can I pick up my order or use my own carrier?

As long as there is a branch of that carrier in the area.

How can I contact you?

You can send us an email via our "Contact Us" page or call us at (703) 858 - 3575.

How do I find available inventory?

We have an inventory counter on our shop page, you can check it there. We make sure that it is always updated.

Are the prices on your website wholesale?

All prices listed on our website are on SRP.

Can I have your product list in excel format?

Definitely! Send us an email and we'll provide you with one.

How can I upload your products to my website?

We can help you with that, just give us your website's credentials and we'll work on it for you. Or provide you with the materials you need.

What is the return policy?

You have 30 calendar days to return an item from the date you received it. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, goods must be returned in a resalable condition. That means your item must be unused and in the same condition of that when you received it. The item must be in the original packaging and returned along with any accessories, labels and “free gifts” or bonus items. To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please ship your item to this address → 20416 Bowfonds St, Ashburn, VA 20147, USA

What is the refund policy?

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will then be processed, and the credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. Only partial refunds are granted to any item that is not in its original condition, which is damaged or with missing parts that is not due to our error and any item that is returned more than 30 days after delivery. (*Note: valid only if applicable)

I haven't gotten my refund. Why so?

If you haven’t received a refund yet, first check your bank account again. Afterwards, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of these and you still have not received your refund yet, please contact us at contact@back-n-action.com. (*Note: valid only if applicable)

What is the exchange policy?

We only replace items if they are defective or damaged. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you need to exchange an item for the same item, please send us an email at contact@back-n-action.com. If there is any damage to the packaging on delivery, contact us immediately.

What is the shipping policy?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item. Sales tax is charged according to the province or territory to which the item is shipped.